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Sunday, November 22, 2009

Safeway, My Safeway

Safeway rant # 768...

I must preface this by saying that although I continue to rant about Safeway, My Safeway, I continue to shop there. Why is that? Habit. Difficult to change even with my complaints (businesses like that). I know where the Safeway's are and how to get to them (with Honolulu traffic, that's important).

So, my latest Safeway adventure...

I was near the store just before lunchtime and hadn't brought my lunch that day. So I popped into the deli to grab a quick sandwich to take back to the office. Or I should say I planned to stop in for a quick sandwich. Quick and Safeway never go together. I always tell myself "never go to Safeway if you're in a hurry." The deli was empty, so no waiting. I could get my sandwich and be out of there quick as a wisp (is that a real saying?). As I stood there waiting, and waiting, I decided on the meatball sub, as all you have to do is put meatballs and cheese on the bread, quick as can be.

Well, I continued waiting while one deli worker talked on the phone. And talked. And talked. Then walked out from behind the deli counter and went and talked to the second deli worker who was stocking one of the food cases. He did say "I'll be right with you" as he walked by. After a short discussion worker number 1 went back to the phone. Another "I'll be right with you", just for effect I assume. The phone conversation then proceeded to continue.

By this time I was past ready to leave, but I thought I can't lose this place in line (even though there wasn't, technically, a line, there being just me). Plus I figured that since I got two "I'll be right with you" 's it couldn't be much longer. I was wrong.

Finally, after a good ten minutes (I'm very patient, plus stubborn and by this time curious) I was waited on. And within milli-seconds of worker number 1 taking my order, worker number 2 asked me if I'd been helped. Why, yes I have, thank you for asking after watching me stand there for 10 minutes, thank you very much.

The meatball sandwich making was mostly uneventful, except I only got cheese on half the meatballs. It started out on all of them, but during the transfer of the meatballs and cheese from the microwave onto the bread, the cheese got pushed onto only half the meatballs. Well, at least it was all there somewhere.

So, I eventually got my sandwich and headed back to the office.

I should have gotten salami...

And the lesson is... A customer standing in front of you is your top priority. And, customer service can be improved. Or is one more customer just not that important in this economy?

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