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Monday, August 10, 2009


When is customer service NOT customer service?

I was at my favorite Starbucks last night and I got the distinct feeling that I was in their way. I appreciate a clean store, that's part of good customer service. But I don't like to feel unwanted or in the way while the crew starts cleaning before the store closes so they can run out as soon as they push the customers out the door at precisely closing time.

It's not the economy, because they've been doing this for years, trying to save money by not paying anyone after store closing hours. It's just plain poor customer service. I'm sure I'm not the only one who notices. You're sitting and enjoying your coffee, and maybe some conversation, when the crew starts to close the store while you're still in it - and it's not closing time yet. Surely they could wait until they close to start the cleaning, or at least just do the little things that the customers don't notice. But to get out the broom, move the tables and chairs, and sweep within a millimeter of your feet while you're trying to relax is just too much.

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