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Tuesday, August 4, 2009

Good Service

Since I tend to rant about bad service I've received, I should also acknowledge the good service I receive. And also, since I frequently rant about my local Safeway, I will now praise my local Foodland supermarket. Two birds with one stone, so to speak.

Instead of waiting until Thanksgiving to make my usual turkey dinner, I thought I'd have Thanksgiving in July. I quickly learned that that is not so easy to do. For one, Safeway does not have any turkeys in July, nor do Costco or Don Quixote (a.k.a. Diae or Holiday Mart, depending on how long you've lived here). Second, it's now August, but that's another story. I did find turkeys at Foodland, but the off season price was quite shocking. I'm used to the "subsidized" holiday price, or the loss-leader price that stores use to bring in the holiday food shoppers, and wasn't prepared to pay $30 for a turkey. So... on to the chickens. Much better. I ended up buying a non-name-brand chicken for half the price of the name-brand. A large roaster, ready for stuffing.

I made my stuffing and pulled the bird out of the refridgerator. It was when I pulled the giblets out of the bird that I realized something was wrong. Bad chicken, bad chicken. Rule #1 - don't eat a foul smelling fowl. So my chicken and I returned to Foodland.

I have to say I was very impressed with the Customer Service at Foodland. Not only was I able to replace the chicken (and got 21 cents back, whoo hoo), but the customer service person made the experience pleasant. She apologized for the bad chicken and because I had to return it, and very quickly and pleasantly processed the return transaction. This level of service is not usual in other stores, so I was very happy.

And the stuffed chicken dinner turned out great.

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