I'm still here

Just a quick note to let you know I'm still here. Just been very busy. Whether I'm actually accomplishing anything is another matter. I'm back to work on my next book. I set it aside for awhile while I was doing the webinar series, but I'm back on it. I'm tired of looking at it, so I need to finish. Moving into a new apartment and have some painting to do. I'm looking for a cheap, but good working condition, stacked washer/dryer for my lanai, so if you're in Honolulu and have one, please let me know. A love seat, large area rug, and floor lamp would help too.

Total Flanker has answered the Captaincy question with his usual wit. Check it out. And Wendy is raffling off some t-shirts, so put your name in the hat.

About three months to the Honolulu Marathon, and training is going pretty good. I need to do longer long runs (I'm doing 1 & 1/2 hours on Sundays, but need to bring that up a bit). My goal is twofold; finish in 4-1/2 hours and not be in severe pain.

I haven't heard anything about the Hawaii Harlequins Rugby Tournament that's scheduled for October. Is it still on?

Customer Service, probably the most overlooked, poorly executed part of Business Operations. I'll be ranting again soon.

Aloha for now.

In Training

I am officially In-Training for this year's Honolulu Marathon. Training is going very well, which is a bit of a surprise after taking 3 years off and gaining 30 pounds. But so far I've dropped about 15 pounds (maybe 20 depending on which scale at Don Quixote's is accurate), am not afraid to look at my naked self in the mirror, and my endurance is picking up. On Sunday I ran for 1 hr. 40 min, then walked home for a total of 2 hrs. out. On Monday I ran on the beach with a friend, mixing a relatively short (about 1-1/2 miles) run in soft sand with sprints and various other exercises. Then yesterday I ran a fast (for me) 50 minutes. Couldn't make my 1-hour, but needed a faster paced long run even if for a shorter time. Today is a rest day. Trying to mix in some weight lifting workouts, rope jumping, and other things for variety. Oh, and Sunday nights I'm back in dance class (which I've also missed for 3 years). All that and back on a healthy diet too. Not one bit of junk food in over a month, smaller meals, no between meal snacks, and cut down on the beer. In fact, I haven't had a beer in a week now, but I don't want to get too carried away.

Now I've got to start looking at some races to start getting more prepared for the marathon (this will be my 4th, by the way). I'm going to sign up for the Marathon Readiness Series of races, as it's the perfect marathon prep. It sure made a huge difference in my performance the one year I did it. The series of 5 races starts in August and runs through early November, with the marathon in early December. Race distances are 15K (9.3 mi), 20K (12.4 mi), 25K (15.5 mi), 30K (18.6 mi), and Half-Marathon (13.1 mi). Marathon distance is 26.2 mi, if you don't know (and those last point-two miles are killer!).

So, wish me luck, and send donations for new (smaller) clothes, since my fat boy clothes are too loose on me now.

Working and working out

I got some work done today, and I got a workout in. Quite productive for a Sunday. I started the day by participating in the Life Foundation's annual AIDS Walk for Life. It was a big crowd today, looked even bigger than last year. Last year they raised $175,000, and this year they were aiming for $200,000. Even with the tough economy, there were plenty of supporters out today.

Then I came home, grabbed my computer and headed down to Starbucks to get some work done. I get more work done there than I do at home. Too many distractions here, and too quiet. I need activity around to concentrate. If it's too quiet, my mind wanders. I guess the noise and activity helps me focus. Especially if I'm writing I have to head to Starbucks. That's where I wrote my first book and that's where I'm writing the upcoming one. I've got to get this one wrapped up and out in the bookstores. Doesn't do anyone any good sitting on my computer and in my head. I'm adding some "mini case studies", highlighting organizations that are doing well the things that I discuss in the book. I'm focusing in organizations that I know about or are introduced to me, and ones that aren't the typical organizations you read about in other books. So if any of you know of any organizations that are performing well in their operational areas, please pass on a contact to me so I can give them a call. Any type of organization; non-profit, manufacturing, service, healthcare, arts, even government agencies.

I got waylaid for a while before I started work, visiting with a friend over coffee, but then I got some writing in. Besides finishing up the book, I've got to work on a webinar series I'll be presenting in July and August for APICS. It will be a six-session series related to the topic of my first book. The working title for the series, as of now, is Selecting the Right Tools for the Job. More on that later, as it gets closer. They haven't even announced it yet. I just signed the agreement last weekend.

Then, after working for a while, I had the urge to exercise. That doesn't happen as often as it should, or as often as it used to, but I really need to get back in shape. Supposedly, I'm in training for this years Honolulu marathon. If I run it, it will be my fourth. There's no good reason I can't do it this year, and no good reason I can't improve my time. Just got to keep the motivation up. So I actually did a little weights workout before heading out for a run. I have some weights out on the lanai (that's porch for you mainlanders), so I can just go out there and lift whenever I want. Again, that's not as often as it should be. But I did a few quick exercises before the run. Since I'm still ramping up after being a slug for so long, my running is slow. I should say slower than usual, since I'm not a fast runner anyway. But I got a few miles in before I had to take a walk break. I ran, with some walk breaks, for about 50 minutes. Not too shabby. Still got a long ways to go, but it's a good start. Need to run for 1-hour at least three times a week for marathon training. From past experience, I need to run at least an hour at least two days a week, then about an hour and a half for another one or two days, then a long run on Sunday. Sunday, because that's marathon day, so the body needs to get in the right rhythm.

Then I took a nap.

Got some reading in, a tiny bit more work, now getting ready to head out for a wake for a friends kitty who passed away. Don't laugh. Anybody who has pets will understand.

Will have to workout tomorrow just to run off the beers. Oh well.

On the road again...

I'm on the road again. I'm in Tucson, and I love it. If you've never been to Tucson, you should come, it's a great place. But just come to visit, I like it the way it is size wise. I got up and went for a run this morning, and just about froze my buns off. Yes, Tucson, Arizona in March, and coooold! And yes, I'm a bit out of shape, but I'm officially in marathon training. My wife dragged (drug?) me down to the Honolulu Marathon Clinic last week, which is what I needed. If - When - I run this year, it will be my fourth marathon. I missed the last couple of years, but I'm going to do it again this year. The Marathon Clinic has been going for 30 years now and is a great program. It's really designed for people who have never run a marathon, or even really run before. The clinic starts in March, because if you follow their program, you can finish a marathon with nine months of training. The basic premise is you have to run for one-hour, three days a week. Ouch!

Well, I know I can go out and run for an hour, so I don't really have an excuse to not get in shape. At this point, there's a fair amount of shuffling, as opposed to actual running, but it's a good start. I'm not a natural born runner, like some people, but I like it. I played rugby for about six years and thought I was in pretty good shape. Thought I did a lot of running. But I was wrong. I joined the army and we ran quite a bit in basic training, or so I thought. Then I went to airborne school and learned about running, among other things. I have to admit I don't know if I would have made it without help. My help came from a guy I met on the bus down to Fort Benning. The guy was amazing, like a lung with legs. When I started hurting and thought I was going to drop out of a run, he'd just grab hold of me and drag me along. I don't know how my legs kept moving. Of course, if he hadn't made me drink beer all night after training and wake up with a hangover I probably could have made it a little further until I needed that help.

But, I digress. I'm on the road again. And what have I seen so far? Well, let's start with the flight over. I fly United. I fly United almost all the time, so I'm a Premier. That means I get to use the less crowded check in kiosk, get the extra legroom seats, and get to board with Seating Area 1 . Or so I thought. For some reason I've been demoted to Seating Area 4. Now that's not really a big deal in the grand scheme of things, but from a customer service point of view it's not good. I still fly enough to be a Premier level customer, but they've demoted me for some unknown reason without telling me. And airlines wonder why they can't make money.

Rented a car while I'm here. We mostly use Dollar. I like them. You can reserve a car online or by calling them, and you don't need to leave a credit card number to reserve. That just make it easier and less of a hassle. They're usually a little cheaper than the "major" rental companies, but they have the same cars. I've never had a problem with them, and when I returned my car in San Francisco last week their check-in person helped me out and saved me some money. I couldn't find a gas station before the airport (first time renting a car in SF), so just took the car in on empty as was prepared to pay. But the lady gave me directions to the nearest gas station and a ticket to get out of the parking garage, and that saved me a good chunk of change. That's the customer service that keeps me coming back.

My hotel got a lot of extra points for several things, but got a ding when I checked in. I had to call a couple of times to make changes, and they were wonderful on the phone, even at 3:00 a.m. Everyone's been more than pleasant since I got here. But when I arrived to check in, the person at the desk was talking to someone else (not sure if they work here or who they were), talking about another guest who didn't speak English, and left me to wait for a minute. Just kind of turned me off a bit. Customer service rule: always put on your best face.

I was heading down south to Green Valley this morning, but ran into a couple of problems. First, there was a parade downtown, which I ran into. If I had known, I could have taken another route, but I ran into the detours and ended up slightly lost. I know my way around here pretty well, but then ran into problem two; highway construction. The construction itself isn't a problem, but just a thought to the city of Tucson - have clear directions through the construction. On the way back into town, on the interstate, there were very clear directions and signs that no one could miss. Directions and signs like that on the major streets leading to the access to the highway would sure go a long way towards making people's lives easier. Even governments need customer service.

Well, past my bedtime again and I have to get up and run again tomorrow.