I am not an early adopter. I still have an old cell phone that pretty much only makes and takes calls. No pictures, no internet, just a phone. I want an iPhone, but haven't gotten around to getting one yet. I only recently signed up for Netflix. And I am impressed. How do they get those DVD's to me so fast? I'll put my return envelope in the mailbox at the post office at 2:00 or 3:00 pm and get an email notice from Netflix that they've received my envelope sometime later that night. Then only a few hours later I'll receive another email confirmation telling they've shipped my next movie. Amazing.
What can your organization learn from this? How can you increase your efficiency and customer service? I await your answers.
