Another theme that is emerging from the interviews that I'm conducting for my upcoming book is that the best organizations share information. Lot's of it. They share things that other organizations would cringe at, such as budgets, financial performance, and performance measures. What this means is that the best organizations have a well informed workforce who understand what the organization is doing, how well it is performing, and where they fit in.
Share. Share the good and the bad. Keep everyone informed. If you don't tell your people what's going on they'll make up their own answers, and those answers will be based on fear and misunderstanding, not facts.
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