Welcome to Let's Talk Business!

Welcome to Let's Talk Business where the focus is on Business Operations. That covers a lot of territory. Everything from the basics of inventory management to strategic planning, from customer service to Six Sigma. Operations is the heart of your organization. It's what you do that makes you you.

We'll be discussing topics that are all over the map, and whatever happens to be on my mind. That often means ranting about customer service, but I keep hoping that if I rant about it enough people will take notice and improve their service. Service, or customer service, is fundamental to Operations. Operations are all those activities that are directly related to producing and delivering your products and services to your customers. That includes what is often referred to as customer service, and that is an area, a broad area, where far too many organizations are lacking.